Refund policy

No orders will be shipped until fully paid for. Any order canceled before shipping will only be issued a full refund if the credit card has not been charged yet. Once the card has been charged, it's subject to a minimum $25 cancellation fee or 10% of the order, whichever amount is greater.

All Cancellations must be received in writing or by email; verbal cancellations are not accepted.

No returns shall be accepted unless you call us first and receive a return authorization. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items, less shipping charges.

All returns MUST be in BRAND NEW UNUSED CONDITION and in the original packaging so they can be resold as New. The product cannot have been assembled or used in any way.

Requests for returns of accessory items must be within 7 days of delivery of the item. Shuffleboard Table Sales are final.

All sales of Shuffleboard Tables are final.Due to the specialty nature of this product. All Shuffleboard Tables sold through or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we shall repair or replace, at our option, the affected item.

We reserve the right to charge a minimum 50% restocking fee on any shuffleboard tables we agree to accept back for return after shipment. Any order for a shuffleboard table in stock canceled before shipping and before the credit card is charged is subject to a 5% cancellation fee. Shuffleboard tables in stock that are canceled after 10 days of the order are subject to a 10% restocking fee. If the order has already been pulled, prepared for shipping, and canceled before actual shipment, then the table is subject to a 25% cancellation fee. If production has already started on a custom-ordered shuffleboard table, the minimum 25% restocking fee applies; after preparing for shipment, 50% will be charged. We are not a retail store or distributor. We are the manufacturer. Our prices are at or below wholesale, and costs have been incurred from the moment you push the add to cart button and complete your transaction. Cancellation fees are not due to stock or inventory fluctuation. Due to the nature of our business model, we are a small shop, and you have contracted our services from the time of order. We have labor time and investments in the customer service and sales processes, which are required along with potential labor on the manufacturing or warehouse side of the transaction.

Request for Cancellation must be received in writing or via email. Verbal cancellations are not accepted. All products are to be packed in original or identical packing as received. Before shipping the return, you must contact customer service. Our return policy requires that each customer inspects the delivered items before signing the delivery bill for lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivery issue. If you knowingly accept a damaged shipment, you do so at your own risk, and it will be your responsibility to contact the carrier to process an inspection and claim.

Shipping time for most items is as follows. Accessory products are generally shipped within one to three business days. Allow up to five business days for transit time thereafter. Shuffleboard tables are generally shipped if in stock in three to four days, as we are the manufacture and you are buying directly from McClure tables. One exception is Custom tables, and Antique tables are custom-made or restored to order. Allow 3 to 12 weeks or more, and we will inform you of the production schedule when your order is received and communicate the progress.

We ship from our main warehouse in Jenison, Michigan. Allow four days (4) up to ten (10) business days for transit time thereafter. You will be contacted in the event of any shipping delays. Once your order is shipped, you will receive a tracking number and email notification so you can track the progress of your order.